Dear Flight Crew View Community,

Throughout the years working on Flight Crew View, my goal has always been to make our lives easier on trips and provide better tools to improve our customer service. Your feedback over the years and in the recent survey has been invaluable in achieving those goals. First and foremost, thank you.

Feedback & Solutions

Your input has identified several areas for improvement. Most were already known, but there were several surprises too! Here are some common feedback points and their solutions:

• Feedback: Issues reported that were already fixed.
  • Solution: I'll use in-app notifications for critical updates to ensure everyone benefits from the latest fixes and features.
• Feedback: Unawareness of existing features.
  • Solution: I've implemented a "What's New" page in the app, accessible in Settings, and as a pop-up with each update. Additionally, I've expanded the features page on flightcrewview.com.
• Feedback: Tiered Pricing.
  • Solution: The price will stay low enough to avoid this. To support first-year employees, there will be an introductory offer to alleviate the pressure during the first year.

A Glimpse into the App's Roadmap

Based on your feedback, here are a few things I’ll be focusing on:

• Commuter Options: Leveraging new live data to aid commuters.
• Financial Tools: A pay calculator is in the pipeline.
• Social and Networking Features: Matching days off with friends, and potential additions of commuter hotels and crash pad listings.
• User Experience: Refining the UI and saving recent Crew Assistant notifications.
• Others: Expanded Logbook Integration, extra info in your History, personal notes about flights and crews, and more.

Your continued feedback will be instrumental in developing these, so please reach out with any suggestions.

Pricing Update

First, thank you to the 2300 survey participants who helped reassure me that I wouldn't lose you through this. I was surprised to see that almost half of you said $5/mo or more was a fair price! It's been a fairly stressful year building up to this, so thank you for your support.

With that said, I'm not here to squeeze every penny out of you. Ensuring Flight Crew View’s quality and (most importantly) affordability has always been a top priority. In fact, the current price hasn’t changed in over a decade!

The new monthly subscription will be $2.29/mo (usd) with a discount for annual subscriptions (roughly one month free). This will help me bring on additional help to continue supporting and expanding the app. With these resources, I aim to deliver even more value through new features, improved reliability, and enhanced support.

For new hires, there’s a free 2-month trial followed by a 6-month introductory period at $0.99/mo to help through the first year. Additionally, any new users who started a monthly subscription within the last six months won't be eligible for the new introductory period under Google's and Apple's rules. I will send a gift code instead to offset the difference.

Rest assured, this price increase will allow me to continue improving Flight Crew View and deliver the best possible experience for you. Your continued support is crucial for these advancements.

Timeline

This change will go into effect in the next few days. For those of you currently subscribed, you will get a 30-day notice prior to your next renewal from Apple or Google with an option to opt-out (cancel your subscription) if you do not agree to this change. If your next renewal is within 30 days, it will renew at the old rate and then you will get a notice 30 days prior to your next renewal.

In Conclusion

Your engagement with the survey has been invaluable. I’ve already started working on improvements based on your input. For any further feedback or suggestions, please reach out via the ‘Contact Developer’ option in the app’s menu or at support@flightcrewview.com.

About the Developer

I am the sole developer behind Flight Crew View, managing all aspects of the app, from coding to customer support. I’ve dedicated a large portion of my life to this app over the last decade because I believe in its usefulness and its positive impact on our industry, both for the crew and for our customers.

As a pilot and user of the app, I have a unique perspective on our needs on the road. My goal is to make our lives easier on trips and provide tools that improve our efficiency and customer service.

Thank you all for your continued support. The last decade has been surreal, and I look forward to expanding my support for all of you.